While the IRS tries very hard to provide service to all its citizens, there are times when the IRS doe not do a Does not meet the satisfaction or expectation of all taxpayers. Make any other government organizations due to lack of funding you may experience less than satisfactory service. For example, if you are calling the IRS hotline because you want to know where you tax refund is or what status is currently, there may not be enough agents available to assist with your tax questions.

For the purpose of the taxpayer advocates service TAS was created. The TAS job is to make sure that all the taxpayers are treated fairly and then you understand your rights as a taxpayer they can offer free help with IRS problems that you can't resolve by yourself. you can call them anytime at 1-877-777-4778 for assistance. the website is http://www.irs.gov/Advocate

List of States where the TAS is available

Alabama
Alaska
Arizona
Arkansas
California
Colorado
Connecticut
Delaware
District of Columbia
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Washington
West Virginia
Wisconsin
Wyoming

please let us know what your frustration is with the IRS